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Frequently Asked Questions

Q. What time is Check-in/Check-out?
A. Check-in time is from 15:00 to 18:00. Check-out time is from 08:00 to 10:00.

Q. Can I stay with children?
A. All children are welcome. One child under 6 years is charged 2000 Yen per night when using existing beds.

Q. Can we use extra beds?
A. There is no capacity for extra beds in the room.

Q. Do you accept a credit card?
A. We accept American Express, Visa and Mastercard.

Q. How far is Shirahama Beach from the hotel?
A. Shirahama Beach is a 20-minute bus ride. 

Q. Can I use Internet?
A. Free Wi-Fi is available in every room.

Q. What is cancellation policy?
A. Request for cancellation shall be made 6 days prior to your reservation date.
- 5 days before reservation: 30%
- A day before reservation: 50%
- On the reservation day/No-show/No contact: 100% of accommodation fee will be charged.